AutoWiz OBD GPS Device - Frequently Asked Questions

General

  • How is AutoWiz different from a regular GPS device? What extra do I get?

    Apart from providing the GPS feature which helps you keep track of your car in real time, we provide a list of additional features that are enabled by the OBD (on-board diagnostics) feature in the AutoWiz OBD GPS device. By Installing Autowiz you will have access the following benefits:
    Save Fuel
    Track Mileage (kms/litres) for each trip
    Mileage information along with the driving alerts that impact mileage help you save fuel
    Accurate and comprehensive Driving Behaviour alerts
    Over speeding
    Engine Idling
    Sudden Acceleration
    Hard Braking
    Over Revving
    These alerts help in safer driving and more fuel economy driving.
    Car Health Report
    Low Battery Voltage
    High Coolant Temperature
    Engine diagnostics trouble code

  • I am not really sure if AutoWiz is compatible with my car?

    Autowiz is compatible with all the cars which have an OBDII port. Most of the cars manufactured post 2010 in India have an OBDII port. The location of port may vary from car to car but it is typically found above the pedals. Get in touch with us for more information regarding the OBDII port in your specific car.

  • Will the warranty of my car get affected by using the Device in my car?

    Autowiz OBD GPS device uses standard OBDII Protocols to read the data from the OBDII port of the car. It is a plug and play device that does not require any wire cutting. Hence it has no impact on the warranty provided by the manufacturer.

  • Where in India can I use the device?

    AutoWiz can record your car's data anywhere in India. AutoWiz device uses 2G (GPRS) connectivity to send your car location and condition data in real time to the cloud. Thus, you can track your car using AutoWiz if your car is in a location with 2G network coverage.

  • What happens if my car is in an area of no celluar coverage?

    In such a scenario, your car data is temporarily stored internally in the device and is sent to the AutoWiz cloud server when the connection becomes active again.

  • What about the security aspect of my car data?

    Your car data is securely stored in the AutoWiz server. Cloud server and uses Industry Standard Information Security to protect the information. Each AutoWiz Device has a unique device ID and device password. Only those who have access to both the device ID and device password will have access to car data.

  • If I have two cars, can I use AutoWiz on both of them?

    Yes, AutoWiz is a plug and play device that enables you to use it across cars. You can plug out the device at any time from one car and plug into the other car. In the AutoWiz App, you can use the Delink device and Link device options in the Settings screen in order to maintain separate information in the App regarding your two cars.

Installation

  • After I receive my device, how long does it take before it is activated?

    When you receive the AutoWiz OBD device, the box will contain a subscription terms document. You can send us the signed document (by email or WhatsApp) along with your address proof and ID proof copies. Upon receiving these, we will send you your unique AutoWiz Device ID and password for you to start using AutoWiz.

  • How do I get started with AutoWiz OBD device in my car?

    When you receive the AutoWiz OBD Device, the box shall contain a brief installation guide to help you get started. Here is a quick summary of the steps:
    1. Find OBDII port in your car
    2. Plug AutoWiz OBD Device into the OBDII port
    3. Install and Sign Up in AutoWiz App on your mobile
    4. Set up your car details and link it to the AutoWiz Device using the AutoWiz Device ID and Password.
    5. Start Driving and see your car Location and other information in the App

  • How do I get started with AutoWiz Hotspot device in my car?

    Kindly follow the steps mentioned below to complete the AutoWiz Hotspot Installation process.
    1. Find OBDII port in your car
    2. Plug AutoWiz Hotspot Device into the OBDII of your car
    3. Switching on the ignition would activate the wifi in your car, inorder to access the wifi kindly input the Wifi SSID and Wifi Password provided to you
    4. Install and Sign Up in AutoWiz App on your mobile
    5. Set up your car details and link it to the AutoWiz Device using the AutoWiz Device ID and Password
    6. Start Driving and view your car Location and other information in the App

Shipping and Delivery

  • How long does it take for an order to arrive?

    Orders are dispatched within 3 working days of placing the order. Most orders are delivered within 7 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
    AutoWiz is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

Cancellation and Return Policy

  • Can I cancel my order?

    If you have to cancel an order, please do so within 24 hours of placing the order by email to us at info@autowiz.in. If you cancel your order before your product has shipped, we will refund the entire amount within 10 working days. If the cancellation is after your product has shipped, then it will be treated as a return.

  • Whats your return policy?

    Our policy lasts 15 days. If 15 days have gone by since delivery of the order, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

  • When will I get my refund on a returned product?

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a duration of 10 working days.

  • I haven't received my refund yet?

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@autowiz.in.

  • What is the return Shipping Address?

    To return your product, you should mail your product to:
    SenSight Technologies Pvt. Ltd.,
    Ground Floor, 534, 7th Cross, 10th Main,
    HAL 3rd Stage, Bangalore
    Karnataka IN 560075
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.